REALTORS® Association of Central Massachusetts
Need to resolve a dispute?
Have questions about filing an ethics complaint? Want to know what the process is like?
Here are some examples of issues that can be decided by arbitration:
- Contractual disputes between firms
- Specific non-contractual disputes between firms
Here are some important things to know before filing an ethics complaint:
- NAR’s code of ethics only applies to REALTORS® and REALTOR®-ASSOCIATES
- Most issues stem from problems in communication. Before you file a complaint, speak to the real estate professional in question, or to a principal broker in the firm. Try to have an open, honest discussion to resolve your issue!
- If this doesn’t work, contact RACM and attempt an informal dispute resolution, like mediation or ombudsman before filing a complaint.
Mediation/Ombudsman is a process in which people in dispute can use to reach agreement. With the help of an impartial mediator they work toward a mutually acceptable solution. REALTORS® have the ability to mediate otherwise – arbitrable disputes.
For further details contact Colleen Pappas at 508-832-6600 ext. 2 or via email at firstname.lastname@example.org.
You can also learn more here.